XJJ056-2019······1

1 總則······7

2 術(shù)語······8

3 基本規(guī)定······11

3.1 一般規(guī)定······11

3.2 物業(yè)服務(wù)人員······13

3.3 基本服務(wù)······15

4 公共秩序······18

4.1 一般規(guī)定······18

4.2 服務(wù)等級······19

4.3 消防安全防范······20

5 環(huán)境衛(wèi)生······21

5.1 一般規(guī)定······21

5.2 服務(wù)等級······22

6 綠化養(yǎng)護······26

6.1 一般規(guī)定······26

6.2 服務(wù)等級······27

7 共用部位和共用設(shè)施設(shè)備······31

7.1 綜合管理······31

7.2 供水系統(tǒng)······33

7.3 排水系統(tǒng)······35

7.4 道路車輛······35

7.5 電梯運行······36

7.6 供配電系統(tǒng)和照明······37

7.7 水景觀、雕塑、娛樂、健身設(shè)施······38

7.8 裝飾裝修······39

本標準用詞說明······41

條文說明······42

1 總則······44

2 術(shù)語······45

3 基本規(guī)定······47

3.1 一般規(guī)定······47

3.2 物業(yè)服務(wù)人員······48

3.3 基本服務(wù)······48

4 公共秩序······51

4.1 一般規(guī)定······51

4.2 服務(wù)等級······51

4.3 消防安全防范······51

5 環(huán)境衛(wèi)生······52

5.1 一般規(guī)定······53

5.2 服務(wù)等級······53

6 綠化養(yǎng)護······54

6.1 一般規(guī)定······55

6.2 服務(wù)等級······55

7 共用部位和共用設(shè)施設(shè)備······55

7.1 綜合管理······56

7.5 電梯運行······56

7.8 裝飾裝修······57